New Member Review Update - Ready For BETA Testing

Our team is excited to announce some big updates to the "Member Review" section that is now available for BETA testing. 


Requirements to Receive This Update


In order for this update to be installed on your site, it must meet the following requirements.


Software Version


Your website must be using the Bootstrap version of the software.


Default Widgets


The following Default Widgets have been modified to support this update.  If you currently have a custom version of one of these widgets on your website, it must be renamed to something else (EG add "OLD" to the end of the name of the widget), disabled, or deleted in order for the update to take effect.


 

Bootstrap Theme - Form - Display Rating Options
Account - Save Actions
Recommendation Email Details
Bootstrap Theme - Account – Reviews
Admin – Main Sidemenu Controls



What's New In This Update?


In the Classic version of this module, website owners had two options:

 

Option 1: Allow members to manage reviews


This option would allow a member to approve or delete reviews that were left on their profile. 



Option 2: Do not allow members to manage reviews


This option was popular with users that wanted to prevent members from deleting reviews. However, with this option, it was not possible to allow a website owner or administrator to approve a review before it is published.



The new review update now gives much more control to the directory owner.



Setting Up How Member Reviews Are Approved On Your Website


To access the settings for Member Reviews please go to: ADMIN >> MEMBERS >> MEMBERSHIP FEATURES >> PRIVILEGES



You are able to control how reviews are managed  per membership level. There are two primary settings that you must be aware of: 



 


There are four possible combinations of these settings, and we will go over each one and how reviews will be impacted:


Scenario 1


Require All Reviews To be Approved by Admin First: SET TO NO 

Ability to Accept and Delete Reviews (Member): SET TO NO


By setting both to "NO", all member reviews that are submitted to your website will automatically get published and appear live on the member's profile page and your homepage if you are streaming latest reviews. 



Scenario 2




Require All Reviews To be Approved by Admin First: SET TO NO 

Ability to Accept and Delete Reviews (Member): SET TO YES


Scenario 2 automatically sets all reviews to "WAITING FOR MEMBER". The review will not be published on your website until your member approves the review. The member will also receive an automated notification that there is a pending review in their account. 



Scenario 3


Require All Reviews To be Approved by Admin First: SET TO YES

Ability to Accept and Delete Reviews (Member): SET TO YES


The third scenario automatically sets all reviews to "WAITING FOR ADMIN". The admin gets an email notification that a review was submitted  and must go to the admin area of the website to approve the review manually. If the admin sets the status to "WAITING FOR MEMBER", the pop up below appears providing the admin the choice to notify his member that there is a review in their dashboard:




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When the admin clicks on "yes", the following email will be sent to your member with a direct link that logs them into their account. 




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Scenario 4


Require All Reviews To be Approved by Admin First: SET TO YES

Ability to Accept and Delete Reviews (Member): SET TO NO


Our last scenario automatically sets reviews to "WAITING FOR ADMIN". Since members are not able to accept or delete reviews, the admin only has the choice to accept of delete the review. There is no option to notify the member or set it to "WAITING FOR MEMBER". The ADMIN will see the following pop-up when the setting is changed to "APPROVED"



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Email Templates Linked To New Review Module


The following email templates are linked to the new Reviews Module:



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Email Sent To ADMIN When Admin Set To "Yes"


The following email is sent to the admin, which includes a quick link that logs the admin into the review section of the website dashboard, PLUS provides a quick link to the documentation on customizing lead settings:



blob1476996321609.png



Email Sent To MEMBER When Member Set To "Yes"



The following email is sent to the admin, which includes a quick link that logs the admin into the review section of the website dashboard, PLUS provides a quick link to the documentation on customizing lead settings:


New Review Module Additional Benefits


1. New Interface


The "Member Review" section has gotten a new design making it easier to access the options and information available to you:







2. You can now filter reviews based on their current status:









3. Four "Quick Actions" available with each review that gets submitted:


View live: This is a quick link that takes you straight to the review that was left on your website. Email this member: You can quickly email the specific member that received the review if there is something in particular that you would like to discuss with them.Edit review: While we do not recommend editing reviews, the option is there for all directory owners to control what gets published on the website. Delete review: You can quickly delete any review that you do not want on your website. 








4. Quickly block any IPs that have suspicious behavior on your website:






Limitations


We are not able to transfer your current reviews to the new review system. Only new reviews will be linked to this updated framework.


If you would like to install this BETA release, please email us at support@brilliantdirectories.com. There is a current wait time of 5-10 business days for the installation to be completed. 




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