There are five primary causes to emails not being received when going live with your website. Please read through the possible causes of why you may not be receiving or sending emails. 


1. The Default Email Address Is Not Setup Properly


You need to enter a valid email address in this section for emails to be sent out properly. You can access this field by clicking on "General Settings: in the admin.




2. The "Email Domain" Does Not Match Your Domain Or Is Improperly Setup


Often times a customer will input an email instead of an email domain. An email domain should just include the domain itself, without an "@" symbol or what comes before it. Here is an example off a properly setup email domain: 



3. I Am Using GoDaddy As My Email Provider


Go Daddy has known issues with Brilliant Directories causing email interruptions. If you wish to use a 3rd party email platform to host your emails, our recommendation is to use Gmail for Business. 


4. My Emails Are Not Landing In My Customers' Inboxes


A common cause of this problem is when you have a generic "info@" company email linked to the default email address. Email service providers often block these emails from their servers due to the high frequency linked to spam. Our recommendation is to follow best practice and use a dynamic email address. 


5. I Have An Existing Email Service And Have Pointed My Nameservers To Brilliant Directories


This can quickly be fixed by reverting your namerservers, and pointing your domain via the A Record instead. Here is some helpful information on whether you should point your nameservers to us or your A Record: