If you have set your website to automatically send leads when a member is contacted directly there is no further action required by you unless you wish to send the lead to additional members. You can access this setting in "Lead Settings". 





If "Receiving Direct Leads" is set to "No", you will be required to "Match" the lead to the member that you wish to receive this inquiry. To match a lead navigate to Leads >> Match Leads in your admin. 


To identify where the lead came from, reference the Origin field.:




By clicking on "Profile" you will be directed to the member profile page of the member that was contacted. This can be very helpful as the search criteria submitted may not match what this member is offering, and you will most likely want to send it to the member that was contacted anyways.



The following field allows you to search for specific members:




To change the status of the lead to accepted, scroll to the bottom, on the Status drop-down you will find the available options:



Our recommendation is to always select "Send Custom Preview Email and set as Pending". Sending the complete email will provide the email and phone number in the email itself, giving your members no reason to interact with your platform. 


To match the lead scroll down to the members list, and select the action from the drop-down: