Brilliant Directories latest add on allows for members to reply directly to reviews that are left on their profiles. In can purchase this add on here: http://www.brilliantdirectories.com/reply-to-member-reviews-add-on
IMPORTANT: You are required to install the latest Reviews Module in order for this add-on to work on your website. Click here to learn more about the latest member review module which gives website owners control over who needs to approve reviews before they are sent to members or published live on the website.
How Reply To Member Reviews Works
When a website visitor leaves a member review, the review can either be automatically published or sent to either the website owner or business listing for approval. You can learn how to control these settings here:
How to edit the Member Review Settings
Regardless of the settings you have selected, your member will receive an email when published live on their profile giving them an opportunity to read the review left for their services and provide the chance to reply directly to the person that left the review.
This is an excellent way to defend their point of view if it was a negative review or to thank their customers for taking the time to leave them a shoutout.
Please follow these instructions to reply to a review:
- The member must log in to their member dashboard and click on "Manage Reviews":
- Here the member needs to first "Accept" the review in order to reply to it (to find more information on how to turn this on per membership level, visit How to edit the Member Review Settings):
- Once the review has been accepted, the member will be able to reply to the review:
- The reply will instantly be visible on the front end of the website: