Unblock Email Tool:


When our email system sends emails to an address several times and they bounce back, that email address gets blocked automatically from having emails sent there in the future.  


This is the primary reason people complain that they are not receiving notification emails to the Admin email address.


This is why in the General Settings Tab we added a button to test your Website Default Email address. This tool allows you to check if your Email account is working properly and if it is blocked by our Email platform ublock it.







Click on the Send Test Email to Ensure Email is Working button and a the system will start to verify that this email address is working correctly:





Once this process is completed it will display the following message:





Click OK, and your email should now be unblocked and working normally.




If by any chance you see a message like the following:








This means that the tool still could not unblock your emai address and we will have to proceed with further troubleshooting.

If this is the case Submit A Ticket for support