Important Note:The email system built in to Brilliant Directories is meant for emailing already existing members of your site updates, newsletters, and other information that they may have requested.

Sending mass unsolicited emails to the Claim Listings or other list of contacts on your site would be considered SPAM and would likely result in ISPs blacklisting your website"s future emails, potentially blocking other websites on the server, and is illegal in the locations our servers are located in.

If you are interested in sending out a mass unsolicited email campaign, we would recommend using a 3rd party service that specializes in this kind of activity like

How to set up an Email Campaign

  1. Login to the Admin area of your site

  2. Navigate to Emails >> Email Campaigns

  3. Click on the “New Email Campaign” button

  4. Set the “Campaign Status” field to “Ready”

  5. Enter a name for this campaign into the “Email Nickname:” field

  6. Select an email template from the “Email Template:” dropdown

  7. Set the time you wish the email campaign to begin in the “Send Time:” fields

  8. Select the total number of emails you wish to send in this campaign in the “Total Emails to Send:” field (we recommend sending batches of no more than 100 at a time, especially if you have not had previous contact with the people you are sending emails to)

  9. Under the “Select Lists to Email” area, click on the checkbox next to the Contact List(s) and/or Member List(s) you wish to send the email to

  10. Click on the “Save Email Campaign” button and then your email campaign will be scheduled to be sent out

  11. To check on the status of the campaign, navigate to Emails >> Email Campaigns to see a list of all current and past email campaigns you have sent out

Notes About The Email Campaign Options:

Total Emails to SendThis is a setting to regulate the number of emails to send at once. For example, if you wanted to send out emails to only 100 members of a certain contact list, you would enter 100 in this field, and then select the contact list to send to. If you want to send an email to an entire contact list, then you would put the number of contacts in that list into this field so they will all receive an email.

Delivery FrequencyPause Campaign after this batch will mark this campaign as being "Paused" after the number of emails set in the "Total Emails to Send" field has been reached and will not continue sending out any more. If you select "Continue campaign...", then the email campaign will pause after the first batch is sent out and then resume a short time later. It will continue to do this until all of the emails have been sent out.TIP: If you have scheduled an email campaign and it is not being sent, navigate to the Email Campaigns page (Emails >> Email Campaigns) and click on the "Send Now" button for the campaign to send it immediately.

Email Results Categories


A deferral occurs when an ISP is for some reason not ready to accept email from your IP address. Instead of blocking or bouncing the message, the ISP will defer receiving the message and wait for the email to be resent. An ISP may do this because it does not recognize the IP from which a message originates; or it could just be that their system is operating in such a way that they cannot accept the email at that specific time. If, upon your resending, the ISP determines that it is ready to trust you as a sender or their system operations are back to normal, the email will be accepted as normal. The software will retry delivery of a deferred email on behalf of our customers for 72 hours from the time of the first deferral.



In certain cases, the software will “Drop” a message to a specific email address in order to protect your sender reputation. The software keeps Email Lists to track bounces, spam reports, and unsubscribes for each of our users. If a user sends a message to an email address that exists on one of these lists within their account, the software will automatically drop the message (i.e., not send to the address).