Common Questions & Troubleshooting

Moving an Existing Site to Brilliant Directories.
There are several things to take into account when bringing over an existing website to the Brilliant Directories platform. This is a list of the main ar...
Can I host a Wordpress site on Brilliant Directories?
At this time, this is not possible. Wordpress cannot be hosted on the local Brilliant Directories cPanel account with us where the directory is. This c...
Is There A Cancellation Fee To Close My Online Directory?
No, cancel anytime free of charge. We ask that a timely notice is given to us before cancelling your account so we may work with you to properly close t...
Transferring Ownership of a Brilliant Directories License
After purchasing a Brilliant Directories license, some owners may wish to sell or gift the license to another party.  This article covers the process of com...
Reset an Admin Account Password
In this article, we are going to cover how to retrieve, modify or add a new password for all website administrators. Reset a Lost Admin Account Passwo...
How to Turn The Brilliant Directories Directory Website into a Mobile Application for Apple & Android
The video below shows how to convert the site into a mobile app in less than 5 minutes using third party app building platforms. The website users will have...
Clearing Cache & Cookies for Browsers
"In computing, a cache is a hardware or software component that stores data so that future requests for that data can be served faster; the data stored...
Can I Get A Backup Of My Website Data?
Yes. Our servers automatically backup all the unique data of your website (including uploaded files and images) once a month and once every morning. Our se...
Connecting Site To Cloudflare
Use these steps to connect the directory website to Cloudflare. 1. Create the account with Cloudflare and select "Cloudflare for Infrastructure&quo...
What are Listing Types and the Differences Between Company vs. Individual Profiles
Listing Type is a setting and a default form field on the Listing - Contact Details - Member form that allows users to choose what type of listing their pro...