When you have this add-on on your website, we will store your daily backups up to 14 days back. If you have this already and wish for us to retrieve a site back up within the 14-day stored backups, all you need to do is submit a TICKET asking for the backup of your website. We will do this for you as soon as possible once we get your request.


When submitting the request, the following information is required:

  • Website ID of the site to be restored
  • Website domain of the site to be restored
  • The date to which the site would be restored.  All backups are taken between 3am - 5am Pacific Time.