Overview


Private Member Chat allows members to chat back and forth through the website. Keep members coming back to the site when replying to their chat messages.

By default, members only receive an email notification when they get a message. With this add-on they can respond back to messages directly from within their member dashboard area.


How To Get This Add-On
  1. Websites with the VIP Add-Ons Club automatically have this add-on available: Join The VIP Add-Ons Club
  2. Purchase Individually: Private Member Chat Add-On


Enabling the Add-On


1. Go to Settings - General Settings:




2. Click on Integrations Tab:




3. Scroll down until the option to Enable Private Chat Messages for Members appears and select Yes.


4. The notifications to the user can be turned on or off here:

  • Notification emails will be sent out to both sender and receiver every time the private chat is being used.
  • The sender will get an email about the confirmation of the message sent.
  • The receiver will get an email about the message they received and they will have a direct link to login and reply.
  • Select if the admin should receive a email notification by checking the box at the bottom.
  • The notification email templates that are sent are: conversation-reply, start-conversation-general-user, start-conversation-member. 

    More Information: How to Edit Email Templates


5. Choose if the admin should be notified via email when a chat message gets reported.



Private Member Chat Membership Settings


Now that this has been activated for the site, determine which membership levels will have access to this add-on.


1. Go to Finance - Membership Plans:




2. Select the Membership Plan that will be granted this add-on to and click Edit:




3. Click on the Profile Page tab and scroll down to the "Page Display Settings" section, and select Yes to enable the add-on:




Important: Enabling this add-on, all direct messages will only be available from member to member. If the member is not logged in, it will not allow them to send a direct message to each other. However, the general get-matched form will still be available for non-members.

If a member is logged in but is not active they won't have access to the private chat and will get this message:




If a member is logged in and his account is active and he searches for another member's profile, he can now send him a direct message: 




As shown below, the regular contact form won't appear, instead, this other message field will appear:




Once the message is sent, it will redirect to the thread of the messages where the full conversation can be seen:




And the member that received the message will get a notification:





Members will have the option to upload images to the chat reply:




The members will have the ability to report any messages to the admin, this way if they are being harassed, it is possible to block the member for them. 







After a message is reported, the member will get this success message: 




The message will then appear as "REPORTED":




Once the message gets reported, the admin will get sent an email notification that uses this email template: conversation-flag-notification.




The admin will be able to review all Direct Chats within the admin area, this is located in the Interactions section, under Private Chats




The admin will be also able to read the thread that was reported, clicking on the "Read Thread" button: 




If a message has been reported by one of the members, this will be reflected under the Status:




The admin can then take the appropriate action, whether that is deleting the thread, contacting the flagged member or reopening the threat if the message is not considered inappropriate. 


NOTE: If both of the members from the private chat conversation are deleted, their chat history will no longer be available.


For additional questions or help setting this up, please submit a ticket to [email protected] or create a ticket HERE.