How to Edit / Update Subscriptions for Members with Recurring Subscriptions
Link: https://support.brilliantdirectories.com/support/solutions/articles/12000069505
At the moment, subscriptions must be edited individually — including changes to the next bill date, amount, or billing cycle. Bulk updates for subscriptions are not currently available.
If an existing subscription needs to be modified, follow the steps below:
1. Go to Members >> Search Members
2. Find the member
3. Click on Actions >> Payment History
4. Click on the "Subscriptions" tab:
5. Then find the subscription that needs to be modified and click on Actions >>
6. In this section, 4 fields can be modified:
- Payment Amount
- Billing Cycle
- Next Payment Due Date
- Option to delete past due/upcoming invoices
Also, at the bottom, Internal Subscription Notes can be added.
7. When the changes have been completed, click on "Continue & Save Changes"
8. The new changes will be reflected here:
Additional Subscription Information
- Create a new order (subscription): How To Manually Bill A Member / Create A Subscription For A Member
- Cancel orders: How Do I Cancel Payment Subscriptions - Orders
- Refund a member: How Refunds Work
Subscription Expiration Date
There is no "expiration date" for recurring subscriptions. A recurring subscription ends when the paid membership plan is cancelled by the member or the admin.
