How to Edit / Update Subscriptions for Members with Recurring Subscriptions
Link: https://support.brilliantdirectories.com/support/solutions/articles/12000069505
Currently, subscriptions must be edited individually — including changes to the next billing date, amount, or billing cycle. Bulk updates for subscriptions are not currently available.
To modify an existing subscription, follow the steps below:
1. Go to Members » Search Members
2. Find the member
3. Click on Actions » Payment History
4. Click the "Subscriptions" tab:
5. Then find the subscription that needs to be modified and click Actions »
6. In this section, 4 fields can be modified:
- Payment Amount
- Billing Cycle
- Next Payment Due Date
- Deletion of past-due/upcoming invoices
Internal Subscription Notes can also be added at the bottom of the page:
7. After making the changes, click "Continue & Save Changes"
8. The changes will be reflected here:
Additional Subscription Information
- Create a new order (subscription): How To Manually Bill A Member / Create A Subscription For A Member
- Cancel orders: How Do I Cancel Payment Subscriptions - Orders
- Refund a member: How Refunds Work
Subscription Expiration Date
Recurring subscriptions do not have an expiration date. A recurring subscription ends when the paid membership plan is cancelled by the member or the admin.
