With the Sendgrid Integration, it is possible to use a personal/business sendgrid account to send all emails instead of using the Brilliant Directories system.


However, when using a personal sendgrid account and API credentials it does not allow for Brilliant Directories to check for blocked emails or unblock the emails from the admin. 


How To Unblock Emails -


1. Login to your sendgrid account: https://app.sendgrid.com/login/


2. An email address may be blocked due to being on any of these "Suppressions" lists found in the sidebar:



3. Under the Supressions link, click on Blocks. Sendgrid will then provide details on why Sendgrid blocked the email:




4. If the email address is not listed in any of these, we recommend clicking on "Activity" in the sidebar and searching for the email address that isn't receiving the emails: