In this section, we will be going over the Email Deliverability tab that can be accessed under Settings >> Domain Manager:
This section will display important information regarding some data points that have an effect on Email Deliverability like Connected domain name, Default "From" Email address, SPF Spoof Protection status, and Sender Authentication status:
This will display the connected domain name, which will be important for the Default "From" Email status described below.
Default "From" Email
This will display a positive status if the default website email address domain name matches the connected domain name. For example, let's assume the connected domain is mydomain.com. Then the Default "From" Email address should be something like [email protected]. Using an @gmail.com or other email host for this field will cause email deliverability issues.
The default website email address can be updated by clicking on "Edit":
If the default website email address domain name does not match the connected domain name, the system will display an alert:
And will inform the user that the email address is not from your website domain and to use an email address at your connected domain to improve deliverability.
SPF Spoof Protection
SPF (Sender Policy Framework) is a TXT record that can be added to the DNS host which will help ensure that emails sent from the website are delivered successfully.
If the domain of the site is connected to Brilliant Directories using the Nameserver Method, the SPF record should be added automatically and system will display a positive status:
If the domain of the site is not connected to Brilliant Directories using the Nameserver Method, or the SPF record is not present, the system will display an Alert:
In this scenario, copy the highlighted SPF record and add it as a TXT record to the 3rd party DNS host (Cloudflare or GoDaddy for example).
Sender authentication is an important additional step to ensure that emails sent from the website are delivered successfully.
When the domain of the website is updated, and the Sender Authentication records are not yet added, the system will display an Alert:
Click on the "Click to Authenticate" button. If the domain of the website is pointed using the Nameserver Method, the system will attempt to add Sender Authentication records automatically. If successful, the system will indicate that it is "All Good":
If the system was not able to add the records automatically, instructions to add the records will appear in the "Sender Authentication Records" section below. Please make sure to add the records specified in red to the DNS host (Cloudflare or GoDaddy for example):
Once the records have been added, click on "Recheck Records" below to complete the process:
Click on "Email Instructions" to send the DNS records with instructions to an email address:
Once the records have been added and verified successfully, the system will indicate that it is "All Good":