Approving Member Reviews from the Admin

Link: https://support.brilliantdirectories.com/support/solutions/articles/5000682630

When a review is submitted, it can be approved by the member who received it, by a site administrator, or both, depending on the membership plan's review settings. See Setting Up How Member Reviews Are Approved On The Website.


Managing Reviews From the Member Dashboard

When members can accept and delete their reviews, they get a notification about a new review and can log in to their account to handle it. On the Manage Reviews page of the member dashboard, a new review shows two buttons:

  • Accept publishes the review on the member's listing.
  • Delete erases the review.

Member dashboard Manage Reviews page with the Accept and Delete buttons on a new review.

This lets members manage their own online reputation.


Managing Reviews From the Admin Area

Administrators manage every review on the website from Interactions » Member Reviews. The number next to Member Reviews in the menu counts the reviews waiting for a decision: reviews that are Pending (waiting for the member) or in Admin Review (waiting for an administrator).

To see only those reviews, pick Admin Review or Pending in the status filter above the list.


Approving or Declining One Review

  1. Click the status of the review in the list, EG Pending or Admin Review.
  2. Choose the new status: Accepted publishes the review, Declined keeps it off the website.
  3. The Change Review Status window opens. When the new status is Accepted, choose who gets an email about the change in Send email notifications?:
    • Do not send email notifications
    • Email member about this update
    • Email reviewer about this update
    • Email member and reviewer about this update
  4. Click Update Status.

Change Review Status window with Accepted selected and the Send email notifications? choice highlighted.

The status can also be changed inside the review itself: click the review's title to open its details, pick the new status in Review Status, and click Save.


Changing the Status of Several Reviews

To change many reviews at once, tick the box at the start of each review (or the box in the header row to select the whole page), choose Change Status in Select Action and click Apply. The same status and email choices apply to every selected review.

Two reviews selected, with the bar showing 2 selected, Cancel, Select Action and Apply highlighted.


More about the Member Reviews page: Interactions » Member Reviews.