The built-in email system is designed for emailing active members of your site whom have requested to receive emails from you. A good example of a good use for this too would be to send a monthly newsletter to your members. The email system will also send transactional emails that include new member signup notifactions, credit card update notifications, and lead emails.  

Sending mass unsolicited emails to the Claim Listings or an imported contact list would be considered SPAM, which is illegal by US law and would likely result in the blacklisting of future emails from your domain. In some cases, sending SPAM messages may lead to damaging the other sites on the server and can also lead to the termination of your account with Brilliant Directories.

To send a  newsletter to your Newsletter subscribers please follow these instructions:

Important Note: You must have a newsletter template ready in order to send a newsletter campaign. Click here to learn how to create a newsletter.

  1. Login to the Admin area of your site

  2. Navigate to Emails - Send Newsletter

  3. Click on the “New Email Newsletter” button

  4. Enter a name for this campaign into the “Campaign Nickname:” field:

  5. Select an email template from the “Email Template:” drop-down:

  6. Select the total number of emails you wish to send in this campaign in the “Total Emails to Send:” field (we recommend sending batches of no more than 100 at a time, especially if you have not had previous contact with the people you are sending emails to):

  7. Under the “Select Contact Tags to Send To:” area, click on the checkbox next to the Contact List(s) and/or Member List(s) you wish to send the email to:

  8.  Enter the Final Settings of the email campaign: From Name, From Email, Email even if recipient already received this email template, DO NOT INCLUDE website logo & DO NOT Email Already existing members.

  9. Click on the “Save Email Campaign” button:

  10.  Once Saved continue back to the "Send Newsletter" tab in your admin and send your email campaign when you find appropriate:

  1. Notes About The Email Campaign Options:

    Total Emails to SendThis is a setting to regulate the number of emails to send at once. For example, if you wanted to send out emails to only 100 members of a certain contact list, you would enter 100 in this field, and then select the contact list to send to. If you want to send an email to an entire contact list, then you would put the number of contacts in that list into this field so they will all receive an email.

    Delivery FrequencyPause Campaign after this batch will mark this campaign as being "Paused" after the number of emails set in the "Total Emails to Send" field has been reached and will not continue sending out any more. If you select "Continue campaign...", then the email campaign will pause after the first batch is sent out and then resume a short time later. It will continue to do this until all of the emails have been sent out.TIP: If you have scheduled an email campaign and it is not being sent, navigate to the Email Campaigns page (Emails >> Email Campaigns) and click on the "Send Now" button for the campaign to send it immediately.

    Email Results Categories


    A deferral occurs when an ISP is for some reason not ready to accept email from your IP address. Instead of blocking or bouncing the message, the ISP will defer receiving the message and wait for the email to be resent. An ISP may do this because it does not recognize the IP from which a message originates; or it could just be that their system is operating in such a way that they cannot accept the email at that specific time. If, upon your resending, the ISP determines that it is ready to trust you as a sender or their system operations are back to normal, the email will be accepted as normal. The software will retry delivery of a deferred email on behalf of our customers for 72 hours from the time of the first deferral.



    In certain cases, the software will “Drop” a message to a specific email address in order to protect your sender reputation. The software keeps Email Lists to track bounces, spam reports, and unsubscribes for each of our users. If a user sends a message to an email address that exists on one of these lists within their account, the software will automatically drop the message (i.e., not send to the address).