To access the settings for Member Reviews please go to Finance - Membership Plans - Search Visibility Tab.


You are able to control how reviews are managed per membership level. There are two primary settings that you must be aware of: 


 

There are four possible combinations of these settings, and we will go over each one and how reviews will be impacted:



Scenario 1 


Require All Reviews To be Approved by Admin First: SET TO NO 

Ability to Accept and Delete Reviews (Member): SET TO NO


By setting both to "NO", all member reviews that are submitted to your website will automatically get published and appear live on the member's profile page and your homepage if you are streaming the latest reviews. 



Scenario 2


Require All Reviews To be Approved by Admin First: SET TO NO 

Ability to Accept and Delete Reviews (Member): SET TO YES


Scenario 2 automatically sets all reviews to "WAITING FOR MEMBER". The review will not be published on your website until your member approves the review. The member will also receive an automated notification that there is a pending review in their account. 


Scenario 3


Require All Reviews To be Approved by Admin First: SET TO YES

Ability to Accept and Delete Reviews (Member): SET TO YES


The third scenario automatically sets all reviews to "WAITING FOR ADMIN". The admin gets an email notification that a review was submitted and must go to the admin area of the website to approve the review manually.




Once the status is changed, the pop up below appears providing the admin the choice to notify the member about the review in their dashboard:



When the admin clicks on "yes", the following email will be sent to your member with a direct link that logs them into their account. 



blob1476996635062.png



Scenario 4


Require All Reviews To be Approved by Admin First: SET TO YES

Ability to Accept and Delete Reviews (Member): SET TO NO


Our last scenario automatically sets reviews to "WAITING FOR ADMIN". Since members are not able to accept or delete reviews, the admin only has the choice to accept or delete the review. There is no option to notify the member or set it to "WAITING FOR MEMBER". The ADMIN will see the following pop-up when the setting is changed to "APPROVED"


blob1476997048932.png




Email Templates Linked To New Review Module


The following email templates are linked to the new Reviews Module:


Email Sent To ADMIN When Admin Set To "Yes"


The following email is sent to the admin, which includes a quick link that logs the admin into the review section of the website dashboard, PLUS provides a quick link to the documentation on customizing lead settings:


blob1476996321609.png



Email Sent To MEMBER When Member Set To "Yes"


The following email is sent to the admin, which includes a quick link that logs the admin into the review section of the website dashboard, PLUS provides a quick link to the documentation on customizing lead settings: