There are 3 ways to cancel the member's subscriptions: 


1. Transaction History

2. Member's area under Subscriptions New!

3. Member's area under Transactions

 

Before I start explaining the steps, I would like to give you some tips:  


  • We recommend to do the cancellations from the Finance Section (Transaction History) or in the Subscriptions tab because you can cancel the subscription (order) AND future invoices as well.

The system creates the Unpaid Invoices 13 days before the due date.

For example: If the payment should be taken the 30th, the system will create the unpaid invoice the 17th. 


That's why sometimes you cancel the subscription but the system takes the next payment. This happens because the system already created the unpaid invoice ad you canceled the subscription but not the invoice.  



1. From the Transaction History: 


1. Go to the admin and navigate to Finance >> Transaction History. 


You'll find a menu where you can see the Payments Received, Upcoming Payments, Past Due, Refunded and Cancelled (See green square in the image below):  




2. Please select the tab where is the member. You can also use the search options at the top to find the member by name or ID: 




3. After you found the member please go to the right side and click in Actions >> Stop all Payments. 

This will stop all unpaid invoices from that order as well. 





2. From the Member's area under "Subscriptions" 


This is a new functionality. You can also stop subscriptions from the Member's section, please follow the steps below: 


1. Go to Members >> Search Members >> Search for the member you would like to update >> Click on Actions >> Payment History:  




2. Click on Actions >> End Subscription: 





3. From the Member's area under "Transactions"


You can also stop subscriptions from the Member's section. Since the last update, now this option will also stop the subscription and the unpaid invoices if they were created by the system 13 days before the due date. 


1. Go to Members >> Search Members >> Search for the member you would like to update >> Click on Actions >> Payment History:  




2. Click on the "Stop" button: 




Follow the same steps if you would like to Refund the payment, but click on "Refund" instead of "Stop": 




If you would like to learn how create a new order (subscription), please read this article: How To Manually Bill A Member / Create A Subscription For A Member.