There are 3 ways to cancel the member's subscriptions: 


1. Transaction History

2. Member's area under Subscriptions

3. Member's area under Transactions

 



Transaction History


1. Go to the admin and navigate to Finance >> Transaction History. 


You'll find a menu where you can see the Payments Received, Upcoming Payments, Past Due, Refunded and Cancelled (See red square in the image below):  




2. You can also use the search options at the top to find the member by name or ID: 




3. After you find the member please go to the right side and click in Actions >> End Subscription. 

This will stop all unpaid invoices from that specific subscription.  





Member's area under "Subscriptions" 


This is a new functionality. You can also stop subscriptions from the Member's section, please follow the steps below: 


1. Go to Members >> Search Members >> Search for the member you would like to update >> Click on Actions >> Payment History:  




2. Go to the Subscriptions tab and click on Actions >> End Subscription: 





Member's area under "Transactions"


You can also stop subscriptions from the Member's section. Since the last update, now this option will also stop the subscription and the unpaid invoices if they were created by the system 13 days before the due date. 


1. Go to Members >> Search Members >> Search for the member you would like to update >> Click on Actions >> Payment History:  




2. Click on Actions >> End Subscription: 




Follow the same steps if you would like to Refund the payment, click on Actions >> Refund Payment: 




If you would like to learn how create a new order (subscription), please read this article: How To Manually Bill A Member / Create A Subscription For A Member.