Emails » Forms Inbox

Link: https://support.brilliantdirectories.com/support/solutions/articles/5000673655

This section collects messages sent to the website through the Contact Us form and the Newsletter Subscription forms on the front end of the website. It will display the number of unopened or pending messages:




The forms that collect these messages are:


  1. Contact Us form/page

  2. Newsletter Signup form



An automated email will also be sent to the website's admin email once the Contact Us form has been filled out by a user of the site. 


Forms Inbox - Admin Actions


Once inside the message, there are 4 available actions.


  1. View
  2. Reply 
  3. Actions (Archive & Delete)




View Full Inquiry


Opens a modal with the information related to the message being viewed. 




Reply to Inquiry


When clicked, it will open the Compose Email module and the system will use the "reply-contact-us" email template by default:




Here is the content of the reply-contact-us email template, which can be edited under Emails >> Email Templates if needed:




Delete Inquiry


Removes the message from the website.




Archive


Sends the inquiry to the "Archived" folder.




Notes 


This fields is for reminders or useful information about this inquiry.




Toolbar Actions


The forms inquiries page includes a toolbar with different filtering options.


Bulk Actions


The Bulk Actions drop-down menu is used to Mark new messages that have already been archived, or to Delete messages that are no longer needed.




Filter By Form


Filter by form, allows a more organized background of the inquiries submitted. More than one form can be selected at a time, and a search can be conducted to locate specific forms by running a keyword search.




Display From Everyone


Filter by Members Only or Non-Members.




Filter By Status


Messages can be sorted by Any Status, New Inquiries, or Archived.



List Actions  


This functionality allows for the creation of an emailing list from the search results generated on the page. 




To learn more about how Smart Lists work, review the following article: Members » Smart Lists



Important Notes