Our team is always happy to help. All support is handled through email/tickets and our documentation center, we strongly encourage all site owners to read up and learn as much as they can as this makes the daily management of the site easiest. 


All email support is free and included with the site purchase - so as many tickets/questions as are needed can be submitted in order to complete the project! We will always recommend articles and any video tutorials we may have.

Feel free to email our support team for help with the BD website: [email protected]


Create a Support Ticket Here if a support account has already been created.


Logging into the Support Portal:


Use the link: https://bootstrap.brilliantdirectories.com/support/login


Click on the "Submit a Ticket" button:




This will open up the "Submit a Ticket" form:



Submitting a Ticket From the Admin


The ticket can be submitted from the admin by clicking on Create New Ticket.




This will open up the "Create New Ticket" form:




After receiving a reply please use the satisfaction survey to rate if the reply was helpful or not.




For additional questions or help setting this up, please submit a ticket to [email protected] or create a ticket HERE.