Using The Support Center

How to Submit a Support Ticket
Our team is always happy to help. Watch the video below to learn how to submit a support ticket and browse the knowledge Center for answers to common quest...
What The BD Support Team Can Help You With
At Brilliant Directories we know that the only way the software can continue to be successful is if our user base is able to launch and grow thriving intern...
Finding Help Resources in The Admin Area
Search for solutions easily in your Admin Account Dashboard.  Our "Help Resources" - Search Support Feature is found at  the bottom of the Adm...
Tracking Support Ticket Progress & Status
1. Go to www.bootstrap.brilliantdirectories.com 2. Login to your Account using your default email. If you don't know or remember that email...
What Does Each Ticket Status Mean
There are four ticket possible labels for customer support tickets that are submitted:  Being Processed: Your ticket has been sent, and is currently bei...
How Do I Get Updates On My Support Tickets
You will receive an email notification each time there is an update on your ticket. There is no need to log in to the portal. You can reply directly to the ...
Where To Get Help & Support
We all need support at one time or another, and the great news is we have LOTS of ways to get the support you need! Below are easy ways to get support for y...
Redeeming and Tracking BD Credits
BD Credits can be used towards any of the following items: Booking Training Sessions with one of our expert trainers on the topic of your choice Prem...