Using The Support Center

Where To Get Help & Support
We all need support at one time or another, and the great news is we have LOTS of ways to get the support you need! Below are easy ways to get support for y...
Fri, 26 Oct, 2018 at 12:09 PM
How to Submit a Support Ticket
Our team is always happy to help. Watch the video below to learn how to submit a support ticket and browse the knowledge Center for answers to common quest...
Fri, 26 Oct, 2018 at 12:08 PM
Tracking Support Ticket Progress & Status
1. Go to www.bootstrapt.brilliantdirectories.com 2. Login to your Account 3. Click on Tickets on the Main Menu to view all of your Ticket History. Thi...
Sat, 27 Oct, 2018 at 9:56 PM
What Does Each Ticket Status Mean
There are four ticket possible labels for customer support tickets that are submitted:  Being Processed: Your ticket has been sent, and is currently bei...
Sat, 25 Aug, 2018 at 3:13 AM
Finding Help Resources in The Admin Area
You can now search for solutions easily in your Admin Account Dashboard.  Our "Help - Search Support Feature" its a Search Field where you can...
Mon, 5 Nov, 2018 at 5:20 AM
How Do I Search For A Specific Customer Support Ticket
The Brilliant Directories Ticketing System allows you to quickly filter tickets by keyword search. Partners with multiple licenses may need to locate a clos...
Sat, 25 Aug, 2018 at 3:50 AM
How Do I Get Updates On My Support Tickets
You will receive an email notification each time there is an update on your ticket. There is no need to log in to the portal. You can reply directly to the ...
Sat, 25 Aug, 2018 at 3:47 AM
Redeeming and Tracking BD Credits
BD Credits can be used towards any of the following items: Booking Training Sessions with one of our expert trainers on the topic of your choice Basi...
Sat, 27 Oct, 2018 at 10:04 PM
BD Support vs. Customization Requests
Brilliant Directories is designed to be an out of the box solution to get your site launched quickly so you can begin your marketing and growing your new v...
Mon, 29 Oct, 2018 at 4:38 PM
What The BD Support Team Can Help You With
At Brilliant Directories we know that the only way the software can continue to be successful is if our user base is able to launch and grow thriving intern...
Mon, 29 Oct, 2018 at 3:22 PM