Viewing Your Website From Your Website URL:



Error connecting to the cloud:


When your website experiences an error, you will see an error screen that looks like this.



Normally, if a server is having a connection issue or is temporarily receiving a lot of traffic, your website visitors might see this message. In this case, the temporary connection error will resolve itself and within 60 seconds the page will refresh and should display your website.




Website is being transferred to a new server:


There are specific cases where your website is being moved to another server, in that case, your computer might have a cached version of the DNS record on your computer and may not be viewing the most recent version of your website. In this case, you will see this message:



In this case, you can use a tool called http://www.geopeeker.com that will load the most recent version of your website. 


If after 1 hour, you are still seeing this message, we recommend that you follow the directions here: [https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/clearing-the-dns-cache-on-your-computer] to flush the DNS cache on your computer.



Site is suspended or deleted message:


When your website is disconnected from the software, you may see this message: 





This may happen if your account is very past due, and or you requested that your website is shut down. 

If this message is an error, we recommend that you contact our support department by clicking on the link so we can work with you to restore your website.





Viewing Your Website In The Admin



When you log into your website admin, a more detailed explanation of what the exact website error is will be shown to you to help and our support staff troubleshoots the issue. The following errors will only be shown to administrators who are logged into the website that is experiencing the error and will not be shown to normal website visitors.



Temporary Connection Issue


If there is a temporary connection issue connecting to your website due to a server being overloaded with traffic at that very moment, you will see this message:





The web page will auto-refresh every 60 seconds until the issue is resolved, so in most cases, the issue will resolve itself within that time, so we recommend to let the page refresh until you see your admin page.




If there is a connection issue with your website's database due to the password being changed or some other malfunctioning existing with your database, you will see one of these two messages: 


Your database password is incorrect and needs to be reset:



Database Does Not Exist:



 





NOTE: The majority of the time these messages appear is when an administrator goes into Cpanel and makes updates to the databases. In this case, Please contact Support to get assistance.