Common Questions & Troubleshooting

Can I Get A Backup Of My Website Data?
Yes. Our servers automatically backup all the unique data of your website (including uploaded files and images) once a month and once every morning. Our se...
Can I host a Wordpress site on Brilliant Directories?
No. Wordpress cannot be hosted in your local Brilliant Directories cPanel account with us where your directory is. This cPanel account is only mea...
Is There A Cancellation Fee To Close My Online Directory?
No, you can cancel anytime. We ask that you give us notice before cancelling your account so we may work with you to properly close your directory, inform y...
How to Fill Out the Profile as a Member
This is a guide that you can use to provide instructions for your members to login and fill out their profiles. Once you signed up you can login here:  ...
Moving an Existing Site to Brilliant Directories.
There are several things to take into account when bringing over an existing website to the Brilliant Directories platform. This is a list of the main ar...
Clearing Cache & Cookies for Browsers
"In computing, a cache is a hardware or software component that stores data so that future requests for that data can be served faster; the data stored...
Automatic IP Address Blocking
One of the security measures employed by our system is to block an IP address automatically if a potentially nefarious pattern of activity is seen coming f...
Reset an Admin Account Password
On this article, we are going to cover how to retrieve, modify or add a new password for you and other administrators in your directory. Reset a Lost ...
Transferring Ownership of a Brilliant Directories License
After purchasing a Brilliant Directories license, some owners may wish to sell or gift the license to another party.  This article covers the process of com...
How To Add An ads.txt File
What is an ads.txt file? The use of ads.txt files is an initiative from the Interactive Advertising Bureau Tech Lab (IAB) to improve transparency in adv...