Common Questions & Troubleshooting

Errors Connecting to MAIN DATABASE OR WEBSITE DATABASE
Viewing The Website From The Website URL / DOMAIN: Error connecting to the cloud: When the website experiences a error, the error screen that looks ...
Automatic IP Address Blocking
One of the security measures employed by our system is to block an IP address automatically if a potentially nefarious pattern of activity is seen coming f...
Optimizing website performance
Here at Brilliant Directories, we're continuously optimizing the software to make pages load as fast as possible without affecting functionality.  As ...
Troubleshooting: Member Search Result Issues Overview
Before diving into possible reasons why the member may not be appearing in the search result conducted, we highly recommend going over the article down belo...
Troubleshooting: Member Location Search Result Issues
Important Note: This is a continuation of the Member Search Result Issues Overview article hence we highly recommend our users go over the original article ...
Troubleshooting: Member Keyword Search Result Issues
Important Note: This is a continuation of the Member Search Result Issues Overview article hence we highly recommend our users go over the original article ...
Troubleshooting: Member Category Search Result Issues
Important Note: This is a continuation of the Member Search Result Issues Overview article hence we highly recommend our users go over the original article ...
Beginner’s Guide to Troubleshooting Website Errors
In this article, we will be going over the most common troubleshooting steps a site owner can follow in case experiencing an issue or when updates are not d...
Troubleshooting: No Sub or Sub-Sub Level Categories Displaying Under Additional Details Tab
By default, the Sub and the Sub-Sub Level Categories will display under the Additional Details tab under Member Dashboard: If these categories a...
Troubleshooting: Listing is not Public or Active
In this article, we will be going over the message that displays on member profiles in specific scenarios with the default wording "Sorry, this Listing...