Common Questions & Troubleshooting

How to Set Up A Google Account
In this video below, Google explains how to create a Google Account. This Google Account can then be used to set up and Enable the Google Maps API needed to...
Can I Upgrade Or Downgrade My Business Directory Plan?
Yes, very easily in fact. We’ll just migrate your existing license and depending on your choice, new features will be available or will no longer be availab...
Can I Get A Backup Of My Website Data?
Yes. Our servers automatically backup all the unique data of your website (including uploaded files and images) once a month and once every morning. Our se...
What Access Do I Get With My Brilliant Directories License?
One of the most common questions that come up during the pre-sale process is whether Brilliant Directories is a SaaS (software as a service) or a Self-Hoste...
Can I host a Wordpress site on my Brilliant Directories file manager?
No. Wordpress cannot be hosted in your local Brilliant Directories cPanel account with us where your directory is. This cPanel account is only mea...
Is There A Cancellation Fee To Close My Online Directory?
No, you can cancel anytime. We ask that you give us notice before cancelling your account so we may work with you to properly close your directory, inform y...
Benefits and Limitations of the Google Maps API for Locations
Benefit 1: Search for any type of location, including street addresses:   Benefit 2: Search for landmarks Benefit 3: Searc...
How to Fill Out the Profile as a Member
This is a guide that you can use to provide instructions for your members to login and fill out their profiles. Once you signed up you can login here:  ...
Moving an Existing Site to Brilliant Directories.
There are several things to take into account when bringing over an existing website to the Brilliant Directories platform. This is a list of the main ar...
Clearing Cache & Cookies for Browsers
"In computing, a cache is a hardware or software component that stores data so that future requests for that data can be served faster; the data stored...