At Brilliant Directories we know that the only way the software can continue to be successful is if our user base is able to launch and grow thriving internet businesses using the platform.
To make sure that each of our users is put on the path to success, we have a full staff available to help guide all websites admins through the process of launching and growing the business.
Brilliant Directories is designed to be a turn-key solution to help get the website idea launched quickly. Our support team is here to help navigate and find the settings needed to make desired changes to the website.
The support team is always here to answer any HOW-TO type of questions and to help resolve any issues that may arise with the default settings & default functionality of the platform.
Some common topics users create support tickets for are:
- How to make changes to the text in certain areas of the website
- How to update the main menu of the website
- How to import member categories to the website
- How to setup membership plans on the website
- How to make design change of colors, buttons, backgrounds, etc...
- How to edit the SEO elements of specific pages
- How to edit and place HTML widgets around the website
- How to upload and include images or banner ads on the website
- How to make minor CSS changes to align or resize existing elements on a page
Feel free to email our support team for help:
Who are the support staff?
How long will it take to receive a response to my request?
When submitting a request to the Marketplace, please allow 1 - 2 business days to receive a response, as it may take the 3rd party developers who are receiving the request some additional time to analyze the request before getting back with an answer:
My last training session was 25 minutes long, does the extra 5 minutes roll over to extend other training sessions?
I have an emergency / need something attended to immediately, what should I do?
Note: Please use the "URGENT" designation responsibly. We absolutely understand the importance of each and every request that is submitted to us, but in order to make sure that everyone gets the urgent help when they need it, please only use this method of contact if the site is completely inaccessible, unusable, or is experiencing another related critical issue. If we determine that certain users of the software are abusing this, we will have to filter all "URGENT" requests from those users to be treated as normal requests so that this channel can remain open and useful for its intended purpose for the larger user community.